Cancellation and Refund Policy

Last updated: January 6, 2026

This policy outlines the terms for cancellations, returns, and refunds for products and services from Radio King (Vasso & Co). We are committed to ensuring a clear and fair process for all our customers.

1. Your Right of Withdrawal

In accordance with EU consumer rights, you have the right to withdraw from your contract within 14 days of receiving your goods without giving any reason. The withdrawal period expires 14 days from the day you, or a third party indicated by you, acquires physical possession of the goods.

To exercise this right, you must inform us of your decision with a clear statement. You can do so via any of our official contact methods.

2. How to Cancel an Order or Installation

You can cancel or reschedule an order or installation by contacting us through any of the following methods:

We will confirm your cancellation or rescheduling request through the same channel you used to contact us. Please note that sending a notification constitutes a valid request, even if received outside of our business hours. We will process it as soon as we are able.

3. Installation Cancellation & Rescheduling

3.1. Cancellation or Rescheduling

We understand that plans can change. If you need to cancel or reschedule your installation appointment, including on short notice (less than 24 hours), we will offer to reschedule your appointment to another time at no additional fee. We allow up to two free reschedules per installation. A third or subsequent reschedule may incur an administrative fee.

3.2. Non-Appearance

If you do not show up for a scheduled appointment without any prior notification, we will attempt to contact you to reschedule. We do not charge a fee for the first instance of non-appearance.

4. Refund Process

4.1. Refund Timeframe

If you are eligible for a refund, we will process it without undue delay, and in any event, not later than 14 days from the day we are informed of your decision to withdraw or from the day we receive and inspect the returned goods.

4.2. Refund Method

Refunds will be issued using the same payment method you used for the initial transaction (e.g., Credit Card, Klarna). Fees may apply.

4.3. Deductions

If you cancel an on-site installation after our technician has already travelled to your location, the call-out fee will be deducted from your refund. No other cancellation fees apply.

5. Product Returns

5.1. Condition of Returned Goods

To be eligible for a full refund, returned products must be in “unused” condition. This means:

• The product has not been installed in a vehicle.
• It shows no signs of use (e.g., scratches, scuffs).
• All protective films are intact.
• It is returned in its complete, original packaging with all accessories.

You may open the packaging to inspect the product. However, you are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. If a product is returned with signs of use or damage, we will assess the diminished value and may deduct 20% to 100% of the purchase price from your refund.

5.2. Return Shipping

The cost and responsibility for return shipping depend on the reason for the return:

• 14-Day Right of Withdrawal: If you are returning the product because you have changed your mind, you are responsible for organizing and paying for the return shipping. We recommend using a tracked shipping service.
• Defective or Faulty Products: If you are returning a product because it is defective, faulty, or not as described, we will cover the cost of return shipping. Please contact us to arrange for a pre-paid return label or collection.

Return Address: Radio King UNIT K4, Rosemount Park Dr Rosemount Business Park, Centrepoint Dublin, D11 AP20 Ireland

5.3. Defective or Incompatible Products

• Defective Products: If you receive a defective product, please contact us immediately. We will arrange for an exchange for a new unit or a full refund upon return of the defective item.
• Incompatible Products: If a product is found to be incompatible with your vehicle on the day of installation, we will work to find a suitable alternative. If no compatible product is available, we will provide a full refund for the product and any installation fees paid.

6. Products with Installation at Our Premises

Product with Installation at our premises

If you purchase a product with our installation service, the product will be at out location on the day of your appointment. You do not need to worry about receiving or storing the product beforehand.

7. Contact Us

If you have any questions about this policy, please contact us at:

• Email: sales.radioking.ie@gmail.com
• Phone: 087 911 0423